I want to change to o2 broadband, but i dont know if how much i download is going to be a problem.

I use my home connection for my work, and for backing up my home folders. This means I download approximately 150-200GB a month. I can be more specific than this.

I emailed O2 to ask them, didn’t get a reply, so I phoned them up and asked.

A really nice guy, called Matt said:

We can’t forsee a problem with how much you download but can’t guarantee it.

He said to email O2, which I have, four days ago. They say they’ll reply within 24 hours but they don’t seem interested in getting back to me.

Today I sent a message to @o2 on Twitter. They say they can’t help with not receiving an email response.

All they could say was:

“you might be affected by fair use”, and

“if your usage is classed as affecting others then we would contact you”

Being as I can actually give them the last three years of my usage, they can’t even give me a clue whether this would be too much or not.

I could go with O2 and chance that I’ll be ok, but then I might end up with a letter after 3 months telling me I’m downloading too much, meaning that I’m stuck in a contract; and obviously wouldn’t be able to do my job.

At this stage, O2 on Twitter aren’t replying to me anymore and I still haven’t had an email back after 4 days (despite them saying they’ll reply within 24 hours).

I’m writing this blog in the hope that other people will then be aware of this and hopefully be able to advise on what O2 might be able to do, or an alternative ISP to use (though I’d prefer to go with O2, since I have a mobile with them).

Either that, or you never know, O2 might actually read this and realise they’ve got a bit of a problem here. If they could sort this out, I’d be a far happier customer – rather than considering changing my Mobile operator next year because of O2 ignoring me.

This entry was posted on Tuesday, February 16th, 2010 at 2:18 pm and is filed under General. You can follow any responses to this entry through the RSS 2.0 feed. Both comments and pings are currently closed.